Virtual Receptionist to Handle Customers Using Kiosk
Custom Hardware-Software Integration for Efficiency and Cost Savings
Imagine entering a room and being greeted by a receptionist without anyone physically present. That’s what our client wanted — a remote receptionist who could interact via video call through an on-site kiosk. The challenge was to make it efficient, responsive, and cost-effective.
Challenges
Our client needed a virtual receptionist system that could handle several locations from one central point. Here were the main challenges:
- Immediate notification when a customer enters the room.
- The system needed seamless voice and video support, along with the ability to view customer data during interactions.
- Efficient management to allow a single receptionist to handle multiple sites, cutting down on staffing costs.
The Solution
We designed a multi-tenanted platform using modern technologies to deliver on these requirements.
- Built the platform using Node.js, React, Twilio, and Zoom to support real-time voice and video calls.
- Created a kiosk desktop application with Flutter, integrating human motion detection using Python OpenCV to alert the receptionist when a customer enters.
- Implemented Socket.IO for real-time, two-way communication between the server and client.
- Enabled customer data access during calls for efficient service
The Impact
- One receptionist now efficiently handles interactions across five or more locations, reducing staffing costs by five times.
- Streamlined customer handling with quick response times and smooth call management.
- Performance tracking through call and availability reports, allowing easy evaluation of receptionist productivity
Technologies Used:
- OpenCV (Motion Detection)
- AWS
- React
- Node.js
- Flutter
- Python
- Twilio
- Zoom
- Socket.IO